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Talk to us.

Real humans answer every email within 24 hours, Monday to Friday. We genuinely want to hear from you.

How can we help?

Pick a topic.

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Order help

Tracking, changes, missing items

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Returns

Refunds, exchanges, our 30-day promise

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Wholesale

Stock Zora at your salon, spa, or shop

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Press

Media inquiries and partnerships

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Message sent!

Thanks for reaching out. We'll be in touch within 24 hours.

Other ways to reach us

Sometimes you don't want a form. Here are the alternatives.

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Email

hello@zorasmile.com
We reply within 24 hours

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Phone

+1 (800) 555-ZORA
Mon–Fri, 9am–6pm EST

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HQ

1450 Brighton Lane
Austin, TX 78701

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Hours

Monday – Friday: 9am – 6pm EST
Weekends: closed (we still read emails)

Quick answers

Before you write to us...

You'll get a tracking link by email when your order ships (usually within 1–2 business days). If it's been longer, email us at hello@zorasmile.com with your order number and we'll track it down.

Within 30 days of delivery, email hello@zorasmile.com with your order number and we'll send a prepaid return label. Refunds land within 5–7 business days of receipt.

If your order hasn't shipped yet, yes — email us right away at hello@zorasmile.com. Once it ships you can return it within 30 days.

Log into your account and hit Manage Subscription — cancel, skip, or reschedule in two clicks. Or just email us; we'll take care of it.

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Free shippingOn orders $50+

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30-day returnsNo questions asked

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Made in the USAFDA-registered

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Real humanssupport@zorasmile.com

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